Contact Us: Talk to a Person
Have a question about a plan, need help moving your website, or stuck on a domain or email setting? Reach our hosting company in Kathmandu (Koteshwor 32, Kathmandu, Nepal) on WhatsApp, support ticket, phone or email—24/7, and a real person replies.
- 24/7 support on WhatsApp
- No chatbot runaround—a real person replies
- Support tickets for account & server tasks
- Help in English or Nepali
How can I contact Baddas Cloud?
You can reach Baddas Cloud on WhatsApp (+977 9851362305), by phone, by email (info@baddascloud.com) or through a support ticket. Our office is located at Koteshwor 32, Kathmandu, Nepal, and WhatsApp is the fastest way to talk to a person.
- WhatsApp (fastest)
- +977 9851362305 · 24/7
- Support tickets
- Open a ticket in the client area for migrations, DNS changes, backups and billing
- Phone & email
- +977 9851362305 · info@baddascloud.com
- Office & languages
- Koteshwor 32, Kathmandu, Nepal · English and Nepali
Ways to reach our team
Pick the channel that fits what you need. Support is staffed 24/7, and a real person replies.
- Fastest reply
WhatsApp
+977 9851362305
24/7 · a real person replies
Best for quick questions before you buy, checking which plan fits your site, or getting immediate help when something is urgent.
- Best for technical work
Client Area Support Ticket
Client area ticket desk
24/7 · tracked in your account
Best when we need to verify account ownership, migrate your website, restore a backup, check server logs or update billing records.
- Voice support
Phone
+977 9851362305
24/7
Call us directly when you prefer to talk through a setup, domain registration or urgent issue over the phone.
- Written enquiries & invoices
Email
info@baddascloud.com
24/7
Send detailed requirements, company procurement requests, VAT invoice queries or attachments by email.
What to include so we can help faster
Include these four details in your first message and our engineers can usually check your domain or server right away instead of asking follow-up questions.
Your domain name
Tell us the domain (for example, yourbusiness.com.np) so we can check DNS, SSL and server status right away.
What happened vs what you expected
Paste the exact error message or describe the step where you got stuck (for example, “webmail login fails” or “nameserver change not showing”).
Where your site is hosted now (for migrations)
If you want us to move your site for free, tell us your current host or control panel and whether your email is hosted there too.
How urgent it is
Let us know if a live checkout or business email is down so we can prioritise getting you back online first.
Sales vs support: which channel for what
Every channel reaches our team, but picking the right one saves verification time on technical or billing requests.
| What you need | Recommended channel | Why it is fastest |
|---|---|---|
| Picking between Starter, Growth, Business or a VPS | WhatsApp or Contact Form | Tell us what kind of site you run and we will point you to the right tier in a couple of minutes. |
| Moving an existing website, database and email to Baddas Cloud | Support Ticket or WhatsApp | We start on WhatsApp or a ticket, collect your old panel access securely in the client area, and move your site for Rs 0. |
| Restoring a backup, fixing SSL, DNS or cPanel settings | Client Area Support Ticket | Submitting a ticket from your logged-in client area verifies that you own the account so our engineers can make changes safely. |
| Paying with eSewa, Khalti, Fonepay or requesting a VAT invoice | Client Area Ticket or Email | Billing tickets attach directly to your invoice number so we can confirm payment or issue your VAT bill quickly. |
Office address
Koteshwor 32, Kathmandu, Nepal
Quick links
Jump straight to our help centre, client area, free migration guide or price sheet.
- Help and FAQStep-by-step answers on domains, DNS, email, SSL, backups and local payments.
- Client area & billingLog in to manage your services, pay invoices, or open an authenticated support ticket.
- Free website migrationSee how our engineers move your website, database and emails for free.
- Plans and pricesCompare all web hosting, WordPress, VPS and domain renewal prices in NPR.
Want a quick answer right now?
Send us a message on WhatsApp and a real person replies. Whether you are comparing plans or moving an existing site, we are happy to help.