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Privacy Policy

What personal and account information we collect when you browse our website, register a domain or buy hosting, why we need it, who processes it, and how you can access or update it.

Updated

How does Baddas Cloud handle my personal data?

This policy explains what personal data we collect, why we collect it, how long we keep it and how you can contact us about it.

Do we sell your data?
No. We never sell or rent customer contact lists to third parties.
Why data is collected
To provision hosting, register domains, issue VAT bills and provide support
Payment credentials
Processed directly by eSewa, Khalti, Fonepay, ConnectIPS or your bank
Privacy contact
info@baddascloud.com

1. What information we collect and why

When you order hosting, register a domain or contact Baddas Cloud support, we collect only the information needed to set up your account, register your domain name with the relevant registry, issue legal tax invoices in Nepal, and keep our servers secure.

Categories of personal data collected by Baddas Cloud, purpose, retention and recipients
Data categoryWhy we collect itWho receives itHow long we keep it
Account & contact details (name, email, phone, company name, address, PAN/VAT)To create your client-area account, send renewal reminders and issue compliant VAT invoices.Internal billing & support systems; tax authorities where required by Nepali law.While your account is active plus the statutory accounting retention period.
Domain registrant details (WHOIS / registry records)Required by ICANN and domain registries (including .com.np) to record legal domain ownership.Domain registries and accredited registrar partners.For the duration of your domain registration.
Payment transaction referencesTo verify payments made via eSewa, Khalti, Fonepay, ConnectIPS or bank transfer. We do not store your wallet PIN or bank password.Your chosen payment gateway or bank.Retained with the corresponding invoice record.
Support conversations & migration credentialsTo troubleshoot issues and copy your website during a free migration.Baddas Cloud support engineers only.Support tickets remain in your client area; temporary migration passwords can be rotated immediately after migration.
Server & security logs (IP address, request timestamps)To block brute-force attacks, filter network abuse and diagnose server errors.Internal infrastructure systems only.Rotated automatically after short operational log windows.

2. Your hosted websites, databases and emails

You own the website files, databases and emails stored inside your hosting account. Our engineers do not access or modify your hosted files except when automated backup and security systems run, when you explicitly ask us to migrate, troubleshoot or restore your site, or when required to investigate a security or acceptable-use incident.

3. Who we share data with

We do not sell your personal information to advertisers or data brokers. We share limited data only with the service partners required to deliver what you ordered:

  • Domain registries and upstream registrars when you register, renew or transfer a domain name.
  • Nepali payment gateways and banks (eSewa, Khalti, Fonepay, ConnectIPS, Bank transfer) when you pay an invoice.
  • Infrastructure, backup and control-panel licence providers necessary to operate your hosting server.
  • Law enforcement or regulatory authorities in Nepal only when required by a valid legal order.

4. Cookies and website analytics

Our client area uses essential session cookies so you can stay logged in, manage your services and complete checkout securely. Without these cookies, the shopping cart and client portal cannot function.

On our public pages, we keep analytics lightweight to understand which pages and guides are useful without building invasive cross-site advertising profiles.

5. How we protect and retain your data

Connections to our website, client area and control panel are encrypted using HTTPS/TLS. Access to billing and server administration tools is restricted to authorised staff using strong authentication.

When you close your hosting account, your hosted website files, databases and emails are scheduled for deletion after our backup retention window expires, while basic invoice records are kept as required by Nepali tax and accounting rules.

6. Your choices and how to contact us

You can view and update your contact details, email preferences and billing profile at any time by logging in to your client area.

If you want to request a copy of the personal data we hold about you, ask for a correction, or request deletion of closed account data that we are no longer legally required to keep, email info@baddascloud.com or open a ticket from your client area.

Change log and questions

  1. 2026-10-31

    Published plain-language Privacy Policy detailing account, domain registry, payment and server log data practices.

Have a question about this policy or want to confirm how a clause applies to your website? Email info@baddascloud.com or message our team on WhatsApp.

Have a question before you order?

Message us on WhatsApp or email info@baddascloud.com. A real person on our team will give you a straight, written answer.

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